[{"data":1,"prerenderedAt":175},["ShallowReactive",2],{"page-en-root-product/work-orders":3},{"content":4},{"id":5,"title":6,"body":7,"description":131,"extension":132,"heroDark":133,"keywords":134,"meta":135,"navigation":165,"path":166,"seo":167,"sitemap":169,"stem":173,"__hash__":174},"content/product/work-orders.md","Work Order Software for Service Teams",{"type":8,"value":9,"toc":128},"minimark",[10,24,30,49,62,74,86,98,107,113,119],[11,12],"essential-hero-asset-control-section",{":advantages":13,":assets":14,":button":15,":count":16,":stats":17,"countLabel":18,"description":19,"eyebrow":20,"panelTitle":21,"theme":22,"title":23},"[\"Convert tickets to work orders\",\"Parts auto-deduct from inventory\",\"Mobile execution, offline-ready\"]","[{\"id\":\"WO-2231\",\"name\":\"Forklift FL-12 · 250h service\",\"status\":\"In progress\",\"tone\":\"move\",\"meta\":[{\"label\":\"Technician\",\"value\":\"Mike R.\"},{\"label\":\"Asset\",\"value\":\"FL-12\"},{\"label\":\"Parts\",\"value\":\"3 pulled\"},{\"label\":\"Due\",\"value\":\"today\"}]},{\"id\":\"WO-2228\",\"name\":\"Rooftop AC · quarterly PM\",\"status\":\"Scheduled\",\"tone\":\"new\",\"meta\":[{\"label\":\"Assigned\",\"value\":\"J. Reyes\"},{\"label\":\"Asset\",\"value\":\"HVAC-03\"},{\"label\":\"Checklist\",\"value\":\"0 / 14\"},{\"label\":\"Due\",\"value\":\"Jul 1\"}]},{\"id\":\"WO-2225\",\"name\":\"Conveyor B · belt replace\",\"status\":\"High priority\",\"tone\":\"warn\",\"meta\":[{\"label\":\"Technician\",\"value\":\"Sara L.\"},{\"label\":\"Asset\",\"value\":\"CNV-02\"},{\"label\":\"Downtime\",\"value\":\"line stopped\"},{\"label\":\"Due\",\"value\":\"today\"}]},{\"id\":\"WO-2219\",\"name\":\"Generator G-3 · oil change\",\"status\":\"Completed\",\"tone\":\"ok\",\"meta\":[{\"label\":\"Closed by\",\"value\":\"Mike R.\"},{\"label\":\"Asset\",\"value\":\"GEN-03\"},{\"label\":\"Time logged\",\"value\":\"1h 10m\"},{\"label\":\"Signed\",\"value\":\"yes\"}]}]","{\"text\":\"Start Free\",\"link\":\"https://my.unio24.com/signup?utm_source=unio24-site&utm_medium=referral&utm_campaign=product&utm_content=product-work-orders\"}","3128","[{\"value\":\"94%\",\"label\":\"on time\",\"tone\":\"ok\"},{\"value\":\"1.8d\",\"label\":\"avg cycle\",\"tone\":\"ink\"},{\"value\":\"9\",\"label\":\"in progress\",\"tone\":\"warn\"}]","work orders completed","Convert any ticket into a scheduled work order in one click. Every order links to its asset: subtasks, parts pulled from inventory, time logged, photos and signature on completion. Mobile-first, SLA-aware, nothing left open.","WORK EXECUTION","Work orders","mist","Work orders that \u003Cspan class=\"kw-swipe\">actually close\u003C/span>.",[25,26],"essential-counters2-section",{":counters":27,"title":28,"variant":29},"[{\"end\":1,\"suffix\":\"×\",\"title\":\"Click to convert ticket → WO\",\"description\":\"Service request becomes scheduled work. Multiple work orders per ticket; ticket auto-closes when all are completed.\",\"icon\":\"flaticon-data-flow\"},{\"end\":100,\"suffix\":\"%\",\"title\":\"Asset-linked traceability\",\"description\":\"Every work order ties to the asset it services. Lifetime maintenance cost rolls up automatically; recurring failures surface across cycles.\",\"icon\":\"flaticon-archive\"},{\"end\":4,\"suffix\":\"×\",\"title\":\"Completion artifacts tracked\",\"description\":\"Parts consumed, time logged, photos attached, signatures captured. Every closed work order leaves a complete record.\",\"icon\":\"flaticon-check\"},{\"end\":24,\"suffix\":\"/7\",\"title\":\"Mobile + offline execution\",\"description\":\"Technicians complete work in the field via iOS or Android. Offline mode keeps the workflow running without signal; syncs when reconnected.\",\"icon\":\"flaticon-mobile-search\"}]","What changes when work orders become a real workflow.","strip",[31,32,37],"essential-feature-left-section",{":image":33,"title":34,":highlights":35,":mockup":36},"{\"src\":\"/assets/images/product/screens/wo-kanban.webp\",\"alt\":\"Work-order Kanban board with columns for draft, open, in progress, on hold, and completed, each card showing priority, assignee, and due date\"}","From request to closed loop. Nothing falls through.","[{\"icon\":\"flaticon-rocket-launch\",\"label\":\"PM auto-generated\",\"sub\":\"spawned from schedules\",\"position\":\"top-right\"},{\"icon\":\"flaticon-notification\",\"label\":\"Everyone notified\",\"sub\":\"at each stage\",\"position\":\"bottom-left\"}]","true",[38,39,41,45],"template",{"v-slot:description":40},"",[42,43,44],"p",{},"Every work order follows a clear path. Created (manually or auto-spawned from a ticket) → assigned to a technician or team → status updates as work progresses (with custom sub-statuses for downtime, blockers, and rejection reasons) → marked done with notes, photos, parts, and time. Notifications keep the requester and stakeholders informed at every stage.",[46,47],"basic-list",{":items":48},"[\"Priority levels with auto-escalation when due dates approach\",\"Multi-source: manual create, ticket conversion, or PM auto-generation\",\"Auto-notifications to requester, assignee, and supervisors at each stage\",\"Custom fields per work-order type: capture what matters to your workflow\"]",[50,51,54],"essential-feature-right-section",{":image":52,"title":53},"{\"src\":\"/assets/images/product/screens/wo-asset-context.webp\",\"alt\":\"Work-order context panel: assignee, priority, maintenance type, the linked asset (Mini Excavator Cat 305), SLA due date, and estimated vs actual hours\"}","Linked to the asset it services.",[38,55,56,59],{"v-slot:description":40},[42,57,58],{},"A work order is never a floating task. Every order ties to the specific asset it services: the Cat 320 excavator, the rooftop AC, the office printer. Open the order and the full context travels with it: which asset, who is assigned, priority, maintenance type, the SLA clock, and planned-versus-actual time. The work stays in context, not buried in someone's inbox.",[46,60],{":items":61},"[\"Every work order ties to the asset being serviced\",\"Assignee, priority, and maintenance type on every order\",\"SLA timer with response and resolution targets per order\",\"Planned vs actual time: estimated hours tracked against logged hours\"]",[31,63,66],{":image":64,"title":65},"{\"src\":\"/assets/images/product/screens/wo-tasks-checklist.webp\",\"alt\":\"Work-order subtask checklist showing 2 of 6 steps complete with a progress bar, completed steps struck through, and an inline add-task field\"}","Subtasks, parts, time, evidence. All inside one record.",[38,67,68,71],{"v-slot:description":40},[42,69,70],{},"Most work orders are not single tasks. UNIO24 supports a checklist of subtasks inside the order, a simple list of steps the technician walks through, ticking each off as it is done. Parts consumed are pulled directly from the Parts Inventory module: stock auto-deducts on completion, the asset record absorbs the cost. Time entries, photos, and signature capture round out the closed record.",[46,72],{":items":73},"[\"Subtask checklist per work order: list of steps the technician ticks off as work progresses\",\"Parts consumed pulled from Parts Inventory. Stock auto-deducts on close\",\"Time log per technician per task\"]",[50,75,78],{":image":76,"title":77},"{\"src\":\"/assets/images/product/screens/wo-sla-policies.webp\",\"alt\":\"SLA policy table with response and resolution targets in minutes per priority: Critical, High, Medium, Low, scoped by maintenance type\"}","SLA policies that respect business hours.",[38,79,80,83],{"v-slot:description":40},[42,81,82],{},"Define response and resolution targets per priority: a critical breakdown gets a 60-minute response window; a low-priority job has room to breathe. The clock respects your working hours: it pauses overnight, on weekends, and on holidays, so an order opened at 5 PM Friday is not \"breached\" by Monday morning. Every order shows its live SLA countdown, and breaches surface before they become escalations.",[46,84],{":items":85},"[\"SLA targets per priority: response and resolution, in minutes\",\"Scope policies by maintenance type: preventive, corrective, inspection, emergency\",\"Business-hour awareness. The clock pauses overnight, weekends, and holidays\",\"Live SLA countdown on every order; breach surfaced before escalation\"]",[31,87,90],{":image":88,"title":89},"{\"src\":\"/assets/images/product/screens/wo-mobile-checklist.webp\",\"alt\":\"Work order open on a phone showing the subtask checklist with a 33% progress bar: Pressure-test fuel rail, Test injector spray pattern, Inspect wiring harness\"}","Field-ready on smartphone.",[38,91,92,95],{"v-slot:description":40},[42,93,94],{},"The same work order travels to the field. Technicians open their assignments on a phone, work through the subtask checklist, and tick steps off as they go. The progress bar updates in real time. Scan a QR code on the asset to pull its record, log parts as they consume them, and attach photos at each step. Offline mode keeps the workflow running without signal and syncs when the device reconnects.",[46,96],{":items":97},"[\"QR / NFC / barcode scan to open the asset and pull its history\",\"Subtask checklist with progress bar\",\"Offline mode: full workflow works without internet, syncs on reconnect\"]",[99,100],"essential-comparison-table-section",{":columns":101,":rows":102,":showTotals":103,"featureLabel":104,"subtitle":105,"title":106},"[{\"name\":\"UNIO24 Work Orders\",\"highlight\":true,\"badge\":\"Recommended\"},{\"name\":\"Email + spreadsheet\"},{\"name\":\"Generic ticket tracker\"}]","[{\"category\":\"Workflow\"},{\"feature\":\"One-click ticket → work order\",\"description\":\"Service request becomes scheduled work in one step\",\"values\":[true,\"Manual copy-paste\",\"Sometimes\"]},{\"feature\":\"Custom status sub-states\",\"description\":\"Track downtime reasons, blockers, rejections\",\"values\":[true,\"Free-text in cell\",\"Limited\"]},{\"feature\":\"Subtask checklists per order\",\"description\":\"List of steps the technician ticks off in sequence\",\"values\":[true,\"Manual numbered list\",\"Sometimes\"]},{\"feature\":\"Auto-routing by rules\",\"description\":\"By location, asset type, priority\",\"values\":[true,\"Manual assignment\",\"Sometimes\"]},{\"category\":\"Asset & parts\"},{\"feature\":\"Linked to the asset being serviced\",\"description\":\"Every work order in context of the asset history\",\"values\":[true,\"Manual cross-reference\",\"Rarely\"]},{\"feature\":\"Lifetime maintenance cost per asset\",\"description\":\"Rolls up from all completed work orders\",\"values\":[true,\"Pivot table reconstruction\",\"Rarely\"]},{\"feature\":\"Parts consumed deduct from inventory\",\"description\":\"Stock updates automatically on close\",\"values\":[true,\"Manual stock adjustment\",\"Separate inventory tool\"]},{\"feature\":\"Recurring-failure detection\",\"description\":\"Same fault, same asset, multiple cycles\",\"values\":[true,\"Hidden in the data\",\"Sometimes\"]},{\"category\":\"Field execution\"},{\"feature\":\"Mobile completion (iOS + Android)\",\"description\":\"Native apps with full workflow\",\"values\":[true,\"Email reply\",\"Often webview\"]},{\"feature\":\"Offline-first mobile mode\",\"description\":\"Full workflow without signal, syncs on reconnect\",\"values\":[true,false,\"Rarely\"]},{\"category\":\"SLA & access\"},{\"feature\":\"SLA with business hours\",\"description\":\"Clock respects working hours, weekends, holidays\",\"values\":[true,false,\"Sometimes\"]},{\"feature\":\"Free tier\",\"description\":\"Run real work orders before you commit\",\"values\":[\"Free for 50 assets\",\"Free but unscalable\",\"Rarely\"]},{\"feature\":\"Unlimited users on every plan\",\"description\":\"Including the free tier\",\"values\":[true,\"Unlimited on Excel\",\"Per-seat or hidden upcharge\"]}]","false","Capability","Most teams still run service work through email threads and a shared spreadsheet, with no asset context, no parts integration, and no SLA. Here is what changes when work orders become a first-class module.","What separates a real work-order tool from email + spreadsheet.",[108,109],"essential-integration-cards-section",{":integrations":110,"description":111,"title":112},"[{\"image\":\"/assets/images/icons/assets.svg\",\"title\":\"Asset Management\",\"description\":\"Every work order links to an asset.\",\"link\":\"/product/asset-management\"},{\"image\":\"/assets/images/icons/tagging.svg\",\"title\":\"QR & NFC Tagging\",\"description\":\"Scan tags to open assets and parts during execution.\",\"link\":\"/product/tagging-and-smart-labeling\"},{\"image\":\"/assets/images/icons/maintenance.svg\",\"title\":\"Maintenance\",\"description\":\"Preventive schedules auto-create work orders.\",\"link\":\"/product/maintenance-and-repair\"},{\"image\":\"/assets/images/icons/inventory.svg\",\"title\":\"Parts Inventory\",\"description\":\"Parts consumed during work deplete stock automatically.\",\"link\":\"/product/inventory-management\"},{\"image\":\"/assets/images/icons/tickets.svg\",\"title\":\"Tickets\",\"description\":\"Convert any service request into a scheduled work order.\",\"link\":\"/product/tickets\"},{\"image\":\"/assets/images/icons/audit.svg\",\"title\":\"Audit Sessions\",\"description\":\"Audit findings auto-create work orders for damaged assets.\",\"link\":\"/product/audit\"},{\"image\":\"/assets/images/icons/license-mgmt.svg\",\"title\":\"License Management\",\"description\":\"Track software licenses, renewals, compliance.\",\"link\":\"/product/license-management\"},{\"image\":\"/assets/images/icons/analytics.svg\",\"title\":\"Analytics\",\"description\":\"Open / closed / overdue, average duration, crew workload.\",\"link\":\"/product/analytics\"},{\"image\":\"/assets/images/icons/mobile.svg\",\"title\":\"Mobile App\",\"description\":\"Full iOS and Android with offline-first execution.\",\"link\":\"/product/unio24-mobile\"}]","Explore what else your team gets. All included, all with unlimited users.","UNIO24 is a platform. Work Orders is one module.",[114,115],"essential-faq-section",{":contactLink":116,":faqs":117,"title":118},"{\"text\":\"Have a question we did not cover?\",\"callActionText\":\"Talk to us\",\"url\":\"/contacts\"}","[{\"title\":\"Lifecycle & workflow\",\"items\":[{\"question\":\"How does a work order go from created to closed?\",\"answer\":\"Created (manually or auto-spawned from a ticket or PM schedule) → assigned to a technician or team → in-progress as the work happens, with custom sub-statuses for downtime or blockers → done when subtasks are complete, parts logged, photos and signatures captured. Notifications fire to the requester and supervisors at each stage.\"},{\"question\":\"Can a single ticket spawn multiple work orders?\",\"answer\":\"Yes. A complex service request can break into several scheduled jobs (parts ordered, repair completed, follow-up inspection). Each work order tracks separately; the originating ticket auto-closes when all linked work orders are marked done.\"},{\"question\":\"Can I customize the status pipeline?\",\"answer\":\"Yes. The base lifecycle (created / assigned / in-progress / done) is fixed for cross-team consistency, but each phase supports configurable sub-statuses (e.g. waiting-for-parts, on-hold-customer, escalated). Rejection reasons and downtime reasons are also configurable.\"}]},{\"title\":\"Asset & inventory\",\"items\":[{\"question\":\"Does every work order need an asset link?\",\"answer\":\"Yes. Every work order ties to the asset it services, so the asset history stays complete. For one-off jobs not linked to a specific asset (e.g. office cleaning), use a generic placeholder asset or create a service-only category.\"},{\"question\":\"How are parts consumed from inventory?\",\"answer\":\"Inside a work order, technicians log parts used (scan QR or pick from the catalog). On completion, stock auto-deducts from the Parts Inventory module: no separate adjustment, no parallel tracking. The cost rolls up to the asset record.\"},{\"question\":\"How is lifetime maintenance cost calculated per asset?\",\"answer\":\"Each completed work order contributes its parts cost (from Inventory) and labor cost (from time logs) to the asset record. Open the asset card and see total cost-to-date, cost per cycle, and cost vs replacement value. Replacement decisions become data-driven.\"},{\"question\":\"Does this work for office IT equipment service, not just facility or manufacturing maintenance?\",\"answer\":\"Yes. Work orders cover office IT equipment the same way they cover facility or shop maintenance: laptop swap, monitor replacement, printer toner, docking station fix, network-switch issue, conference-room AV setup. The order links to the IT asset, the in-house IT or external service tech gets the assignment, replacement parts auto-deduct from inventory, and lifetime cost rolls up to the device record. Same workflow across IT, facilities, fleet, and shop-floor service.\"}]},{\"title\":\"Mobile & field execution\",\"items\":[{\"question\":\"Can technicians complete work orders offline?\",\"answer\":\"Yes. The mobile app supports full offline mode: open assigned orders, work through subtasks, scan parts, attach photos, capture signatures. Everything queues locally and syncs when the device reconnects.\"},{\"question\":\"What does completion look like on mobile?\",\"answer\":\"Technician opens the order, walks through the subtask checklist, scans parts as they consume them, attaches photos at each step, and captures a signature on completion. The asset card and inventory update instantly when sync runs.\"}]},{\"title\":\"SLA & routing\",\"items\":[{\"question\":\"Does UNIO24 support SLA with business hours?\",\"answer\":\"Yes. SLA policies define response and resolution targets per priority. The clock respects business hours, weekends, and holidays. Overnight time does not count against your SLA. Breach alerts fire before deadlines and at breach.\"},{\"question\":\"Can work orders auto-route to a team or person?\",\"answer\":\"Yes. Routing rules use any combination of location, asset type, priority, time-of-day, and custom fields. High-priority manufacturing-line orders go to the on-shift team; after-hours HVAC issues go to the on-call. Manual override is always possible.\"}]}]","Common questions about work orders in UNIO24",[120,121],"essential-call-to-action-section",{":advantages":122,":primaryButton":123,"advantagesTone":124,"eyebrow":125,"subtitle":126,"title":127},"[\"✓ Free for up to 50 assets\",\"✓ No credit card required\",\"✓ Unlimited users on every plan\"]","{\"text\":\"Start Free\",\"url\":\"https://my.unio24.com/signup?utm_source=unio24-site&utm_medium=referral&utm_campaign=product&utm_content=product-work-orders\"}","dark","Up and running in 10 minutes","Convert tickets to work orders. Parts auto-deduct from inventory. Mobile execution offline-first. Free for up to 50 assets, forever.","Work orders that close the loop.",{"title":40,"searchDepth":129,"depth":129,"links":130},2,[],"Work order management software: convert tickets to scheduled work, link every order to its asset, track parts and time, complete on mobile with photos and signature.","md",false,"work order software, work order management, work order management software, field service work orders, asset work orders, maintenance work orders, CMMS work orders, mobile work orders",{"schemaOrg":136},[137,151],{"@type":138,"name":139,"applicationCategory":140,"applicationSubCategory":141,"operatingSystem":142,"url":143,"publisher":144,"offers":146},"SoftwareApplication","UNIO24 Work Orders","BusinessApplication","Work Order Management Software","Web, iOS, Android","https://unio24.com/product/work-orders",{"@id":145},"https://unio24.com/#organization",{"@type":147,"price":148,"priceCurrency":149,"description":150},"Offer",0,"USD","Free for up to 50 assets",{"@type":152,"itemListElement":153},"BreadcrumbList",[154,159,162],{"@type":155,"position":156,"name":157,"item":158},"ListItem",1,"Home","https://unio24.com/",{"@type":155,"position":129,"name":160,"item":161},"Product","https://unio24.com/product",{"@type":155,"position":163,"name":164,"item":143},3,"Work Orders",true,"/product/work-orders",{"title":6,"description":168},"Turn service requests into scheduled work orders. Assign, track, complete. Asset-linked, mobile-first, offline-ready.",{"loc":166,"lastmod":170,"changefreq":171,"priority":172},"2026-04-28","monthly",0.8,"product/work-orders","JxVWz5X6LMsBaHw0Wda6_bt-5XmvsZdNmU7JUH87n1M",1784526831931]