[{"data":1,"prerenderedAt":162},["ShallowReactive",2],{"page-en-root-product/tickets":3},{"content":4},{"id":5,"title":6,"body":7,"description":119,"extension":120,"heroDark":121,"keywords":122,"meta":123,"navigation":153,"path":154,"seo":155,"sitemap":156,"stem":160,"__hash__":161},"content/product/tickets.md","Service Request Software: Asset-Linked Tickets",{"type":8,"value":9,"toc":116},"minimark",[10,24,30,49,62,74,86,95,101,107],[11,12],"essential-hero-asset-control-section",{":advantages":13,":assets":14,":button":15,":count":16,":stats":17,"countLabel":18,"description":19,"eyebrow":20,"panelTitle":21,"theme":22,"title":23},"[\"Stop losing requests in email & chat\",\"Every ticket carries asset context\",\"One click from request to work order\"]","[{\"id\":\"TKT-554\",\"name\":\"Projector flicker · Room B\",\"status\":\"In progress\",\"tone\":\"move\",\"meta\":[{\"label\":\"Assignee\",\"value\":\"Sara L.\"},{\"label\":\"Priority\",\"value\":\"High\"},{\"label\":\"Asset\",\"value\":\"AV-021\"},{\"label\":\"SLA\",\"value\":\"3h left\"}]},{\"id\":\"TKT-551\",\"name\":\"AC too warm · Floor 2\",\"status\":\"Open\",\"tone\":\"warn\",\"meta\":[{\"label\":\"Requester\",\"value\":\"Emma W.\"},{\"label\":\"Priority\",\"value\":\"Medium\"},{\"label\":\"Asset\",\"value\":\"HVAC-03\"},{\"label\":\"SLA\",\"value\":\"2h left\"}]},{\"id\":\"TKT-548\",\"name\":\"Laptop won't charge\",\"status\":\"Resolved\",\"tone\":\"ok\",\"meta\":[{\"label\":\"Closed by\",\"value\":\"Mike R.\"},{\"label\":\"Asset\",\"value\":\"AST-0042\"},{\"label\":\"Time to fix\",\"value\":\"22m\"},{\"label\":\"Outcome\",\"value\":\"Cable swap\"}]},{\"id\":\"TKT-545\",\"name\":\"Door badge not working\",\"status\":\"Assigned\",\"tone\":\"new\",\"meta\":[{\"label\":\"Team\",\"value\":\"Facilities\"},{\"label\":\"Priority\",\"value\":\"Low\"},{\"label\":\"Asset\",\"value\":\"ACC-12\"},{\"label\":\"Due\",\"value\":\"today\"}]}]","{\"text\":\"Start Free\",\"link\":\"https://my.unio24.com/signup?utm_source=unio24-site&utm_medium=referral&utm_campaign=product&utm_content=product-tickets\"}","482","[{\"value\":\"96%\",\"label\":\"SLA met\",\"tone\":\"ok\"},{\"value\":\"18m\",\"label\":\"avg first reply\",\"tone\":\"ink\"},{\"value\":\"7\",\"label\":\"open now\",\"tone\":\"warn\"}]","tickets resolved this week","Every ticket linked to the asset it is about, every resolution logged to that asset history, every escalation visible end-to-end. Nothing lost in email or chat.","SERVICE DESK","Service desk","mist","Service requests, organized \u003Cspan class=\"kw-swipe\">end-to-end\u003C/span>.",[25,26],"essential-counters2-section",{":counters":27,"title":28,"variant":29},"[{\"end\":0,\"suffix\":\"\",\"title\":\"Untracked incidents\",\"description\":\"Multi-source intake (email, API, portal, manual) keeps every request in the same queue. Email threads no longer the source of truth.\",\"icon\":\"flaticon-data-copy\"},{\"end\":100,\"suffix\":\"%\",\"title\":\"SLA hit-rate visible per team\",\"description\":\"Open / overdue / breached / on-track at a glance. Breach alerts fire before deadlines, not after.\",\"icon\":\"flaticon-check\"},{\"end\":30,\"suffix\":\"d\",\"title\":\"Downtime trend per asset\",\"description\":\"Every ticket logs the asset and downtime. Per-asset trends across 30 / 90 / 365 days surface replacement candidates before failure.\",\"icon\":\"flaticon-archive\"},{\"end\":5,\"suffix\":\"+\",\"title\":\"Auto-routing dimensions\",\"description\":\"Category, priority, type, location, asset, source. Combine any of them in routing rules. Manufacturing-line tickets to on-shift team; after-hours IT to on-call.\",\"icon\":\"flaticon-data-flow\"}]","What teams typically see.","strip",[31,32,37],"essential-feature-left-section",{":image":33,":mockup":34,"title":35,":highlights":36},"{\"src\":\"/assets/images/product/screens/tickets.webp\",\"alt\":\"Ticket queue with status, priority, assignee, asset, and SLA-timer columns\"}","true","One workflow. Every request. Clear ownership.","[{\"icon\":\"flaticon-time\",\"label\":\"SLA timers live\",\"sub\":\"per ticket\",\"position\":\"top-right\"},{\"icon\":\"flaticon-next\",\"label\":\"Auto-routed\",\"sub\":\"by category & asset\",\"position\":\"bottom-left\"}]",[38,39,41,45],"template",{"v-slot:description":40},"",[42,43,44],"p",{},"No more requests buried in email threads or chat. Every ticket lives in a sortable, filterable, assignable list: status, priority, category, assignee, asset, and SLA timers all visible at a glance.",[46,47],"basic-list",{":items":48},"[\"Sortable list with status, priority, assignee, asset, SLA timer\",\"Filter by category, assignee, location, asset type, overdue, breached\",\"Custom statuses per organization, grouped under fixed categories\"]",[50,51,54],"essential-feature-right-section",{":image":52,":mockup":34,"title":53},"{\"src\":\"/assets/images/product/screens/ticket-detail.webp\",\"alt\":\"Ticket detail with threaded comments, internal notes, SLA timer, and status flow\"}","Full context on every request.",[38,55,56,59],{"v-slot:description":40},[42,57,58],{},"Open any ticket and everything is in one place: the conversation with the requester, internal notes only your team sees, the live SLA timer, the assignee, and the status flow from New to Resolved. No more digging through email threads to reconstruct what happened.",[46,60],{":items":61},"[\"Threaded comments, with internal-only notes for your team\",\"Live SLA timer: time remaining or breach, at a glance\",\"Clear status flow: New → In progress → Resolved → Closed\",\"Assignee, priority, and type visible the moment you open it\"]",[31,63,66],{":image":64,":mockup":34,"title":65},"{\"src\":\"/assets/images/product/screens/ticket-sla.webp\",\"alt\":\"Ticket SLA policies per priority with first-response, resolution, and business-hours settings\"}","SLA, routing, and business hours that work.",[38,67,68,71],{"v-slot:description":40},[42,69,70],{},"Define rules: high-priority tickets in the manufacturing line route to the on-shift maintenance team; HVAC issues at after-hours go to the on-call; software-license requests go to IT-procurement. SLA policies set response and resolution targets per priority, with the clock pausing overnight and on holidays, so weekend tickets do not breach deadlines while the office is closed.",[46,72],{":items":73},"[\"Auto-routing rules: by category, priority, type, location, asset, source\",\"SLA policies with response and resolution targets per priority\",\"Business-hour awareness, clock respects working hours, weekends, holidays\",\"Background SLA monitor: warnings before deadline + breach alerts at breach\",\"On-hold reasons configurable per organization (waiting-customer, waiting-vendor)\",\"Resolution codes for analytics, categorize how tickets get closed\"]",[50,75,78],{":image":76,":mockup":34,"title":77},"{\"src\":\"/assets/images/product/screens/ticket-to-wo.webp\",\"alt\":\"Create Work Order dialog opened from a ticket, pre-filled with the request title\"}","One click: promote a ticket into a work order.",[38,79,80,83],{"v-slot:description":40},[42,81,82],{},"Some service requests are answered in a comment. Others need real work: a technician dispatched, parts pulled, time logged. Click \"Create Work Order\" on the ticket and a new work order starts pre-filled with the request, ready for you to set maintenance type, priority, and due date. Run several work orders off one ticket; it auto-closes when they all complete.",[46,84],{":items":85},"[\"Create a work order straight from the ticket, title pre-filled\",\"Set maintenance type, priority, and due date in one step\",\"Multiple work orders per ticket, split complex requests into stages\",\"Auto-close: the ticket resolves when all linked work orders close\"]",[87,88],"essential-comparison-table-section",{":columns":89,":rows":90,":showTotals":91,"featureLabel":92,"subtitle":93,"title":94},"[{\"name\":\"UNIO24 Tickets\",\"highlight\":true,\"badge\":\"Recommended\"},{\"name\":\"Email + chat\"},{\"name\":\"Generic helpdesk\"}]","[{\"category\":\"Intake & workflow\"},{\"feature\":\"Sortable list with filters\",\"description\":\"Status, priority, assignee, asset, SLA timer\",\"values\":[true,\"Buried in inbox / chat\",true]},{\"feature\":\"Multi-source intake\",\"description\":\"Manual, email-to-ticket, REST API, self-service portal\",\"values\":[true,\"Email only\",\"Sometimes\"]},{\"feature\":\"Hierarchical categories + custom statuses\",\"description\":\"Tree-structured for clean reporting per organization\",\"values\":[true,\"Free-text labels\",\"Limited\"]},{\"category\":\"Asset context\"},{\"feature\":\"Linked to the asset and location\",\"description\":\"Every ticket in context of the asset history\",\"values\":[true,\"Manual cross-reference\",\"Rarely native\"]},{\"feature\":\"Asset history visible from the ticket\",\"description\":\"Previous repairs, owner, warranty, related tickets\",\"values\":[true,\"Look up separately\",\"Rarely\"]},{\"feature\":\"Repeat-failure detection per asset\",\"description\":\"Same asset, similar issue, multiple cycles surface automatically\",\"values\":[true,\"Hidden in threads\",\"Sometimes\"]},{\"category\":\"SLA & routing\"},{\"feature\":\"SLA with business hours and holidays\",\"description\":\"Clock respects working hours; weekends do not burn deadlines\",\"values\":[true,false,\"Sometimes\"]},{\"feature\":\"Auto-routing by rules\",\"description\":\"Category, priority, location, asset, source\",\"values\":[true,\"Manual reassignment\",\"Often premium\"]},{\"category\":\"Workflow\"},{\"feature\":\"One-click convert to work order\",\"description\":\"When a request needs real scheduled work\",\"values\":[true,\"Manual copy-paste\",\"Rarely native\"]},{\"feature\":\"Auto-close when work orders complete\",\"description\":\"Ticket closes when all linked work orders are done\",\"values\":[true,\"Manual close\",\"Sometimes\"]}]","false","Capability","Most teams still run service requests through email threads, shared mailboxes, and Slack channels. Here is what changes when tickets become a first-class module with asset context.","What separates real ticketing software from email + chat.",[96,97],"essential-integration-cards-section",{":integrations":98,"description":99,"title":100},"[{\"image\":\"/assets/images/icons/assets.svg\",\"title\":\"Asset Management\",\"description\":\"The catalog that powers every ticket.\",\"link\":\"/product/asset-management\"},{\"image\":\"/assets/images/icons/tagging.svg\",\"title\":\"QR & NFC Tagging\",\"description\":\"Print labels, scan instantly, tag every asset.\",\"link\":\"/product/tagging-and-smart-labeling\"},{\"image\":\"/assets/images/icons/work-orders.svg\",\"title\":\"Work Orders\",\"description\":\"Convert a ticket into scheduled work in one click.\",\"link\":\"/product/work-orders\"},{\"image\":\"/assets/images/icons/maintenance.svg\",\"title\":\"Maintenance\",\"description\":\"Preventive schedules and repair history.\",\"link\":\"/product/maintenance-and-repair\"},{\"image\":\"/assets/images/icons/inventory.svg\",\"title\":\"Parts Inventory\",\"description\":\"Stock of spares, with low-stock alerts.\",\"link\":\"/product/inventory-management\"},{\"image\":\"/assets/images/icons/audit.svg\",\"title\":\"Audit Sessions\",\"description\":\"Tickets feed into compliance trails.\",\"link\":\"/product/audit\"},{\"image\":\"/assets/images/icons/license-mgmt.svg\",\"title\":\"License Management\",\"description\":\"Track software licenses, renewals, compliance.\",\"link\":\"/product/license-management\"},{\"image\":\"/assets/images/icons/analytics.svg\",\"title\":\"Analytics\",\"description\":\"Reports on ticket volume, SLA hit-rate, resolution time.\",\"link\":\"/product/analytics\"},{\"image\":\"/assets/images/icons/mobile.svg\",\"title\":\"Mobile App\",\"description\":\"Full iOS and Android with offline-first ticketing.\",\"link\":\"/product/unio24-mobile\"}]","Explore what else your team gets. All included, all with unlimited users.","UNIO24 is a platform. Tickets is one module.",[102,103],"essential-faq-section",{":contactLink":104,":faqs":105,"title":106},"{\"text\":\"Have a question we did not cover?\",\"callActionText\":\"Talk to us\",\"url\":\"/contacts\"}","[{\"title\":\"Sources & workflow\",\"items\":[{\"question\":\"Where can tickets come from?\",\"answer\":\"Four sources, all landing in the same system: manual creation by staff, email-to-ticket (forwarding to a dedicated mailbox), REST API for integration with other systems, and a self-service portal where requesters file directly. The source is recorded on every ticket so analytics can compare resolution time and volume across channels.\"},{\"question\":\"Can we use our own statuses and categories?\",\"answer\":\"Yes. UNIO24 ships fixed status categories (open / in-work / paused / done / closed / cancelled) for cross-team consistency, but each category supports configurable sub-statuses (e.g. \\\"Acknowledged\\\", \\\"Investigating\\\", \\\"Awaiting User\\\"). Categories are tree-structured: you can build \\\"Hardware → Laptop → Display\\\" depth that matches your taxonomy.\"},{\"question\":\"Does this work for non-IT service requests too?\",\"answer\":\"Yes. Tickets cover any service request: IT (laptop swap, password reset), facilities (HVAC issue, cleaning request), maintenance (broken equipment), procurement (license request), HR (access change). The asset link, workflow, and SLA work the same regardless of category. Most teams use one tickets module across departments, with category-based routing.\"}]},{\"title\":\"Asset & integration\",\"items\":[{\"question\":\"How does asset linking actually work?\",\"answer\":\"Every ticket can link to an asset (and a location). When you open the ticket, the asset card is visible: current owner, location, warranty, full history, related tickets. Resolution is automatically added to the asset history, so the next ticket on the same asset starts with full context.\"},{\"question\":\"How does ticket-to-work-order conversion work?\",\"answer\":\"When a ticket needs real scheduled work (a technician dispatched, parts pulled, time logged), click \\\"Convert to Work Order\\\" on the ticket. A new work order opens with the asset, requester, location, ticket history, and comments pre-filled. Multiple work orders per ticket; the ticket auto-closes when all linked work orders complete.\"},{\"question\":\"Do tickets show up in asset analytics?\",\"answer\":\"Yes. Per-asset analytics include ticket volume, average time-to-resolution, recurring categories, and cost-to-service over time. Open the asset card and see \\\"this laptop has had 4 tickets in 6 months, 3 of them about display issues\\\". Replacement decisions become evidence-based.\"}]},{\"title\":\"SLA & routing\",\"items\":[{\"question\":\"Does UNIO24 support SLA with business hours?\",\"answer\":\"Yes. SLA policies define response and resolution targets per priority. The clock respects business hours, weekends, and holidays. Overnight time and weekend time do not count against your SLA unless you explicitly enable 24/7 mode. Breach alerts fire before deadlines and at breach.\"},{\"question\":\"Can tickets auto-route to the right team?\",\"answer\":\"Yes. Routing rules use any combination of category, priority, type, location, asset, and source. High-priority manufacturing-line tickets go to the on-shift team; after-hours HVAC tickets go to the on-call; software-license requests go to IT-procurement. Manual override is always possible.\"}]},{\"title\":\"Mobile & access\",\"items\":[{\"question\":\"Can field staff file tickets from mobile?\",\"answer\":\"Yes. The mobile app supports full ticket creation: scan an asset QR/NFC tag to auto-link the ticket, attach photos and voice memos, set priority, submit. Offline mode keeps the workflow running when signal drops; tickets queue locally and sync on reconnect.\"}]}]","Common questions about tickets in UNIO24",[108,109],"essential-call-to-action-section",{":advantages":110,":primaryButton":111,"advantagesTone":112,"eyebrow":113,"subtitle":114,"title":115},"[\"✓ Free for up to 50 assets\",\"✓ No credit card required\",\"✓ Unlimited users on every plan\"]","{\"text\":\"Start Free\",\"url\":\"https://my.unio24.com/signup?utm_source=unio24-site&utm_medium=referral&utm_campaign=product&utm_content=product-tickets\"}","dark","Up and running in 10 minutes","Asset-linked tickets with SLA and one-click work-order conversion. Free for up to 50 assets, forever.","Turn request chaos into a clear workflow.",{"title":40,"searchDepth":117,"depth":117,"links":118},2,[],"Service-request and ticket management connected to every asset. Convert tickets into work orders in one click. Unlimited users, free for 50 assets.","md",false,"service request software, ticket management software, IT ticketing software, asset service tickets, IT service requests, help desk tickets, ticket-to-work-order, service desk software",{"schemaOrg":124},[125,139],{"@type":126,"name":127,"applicationCategory":128,"applicationSubCategory":129,"operatingSystem":130,"url":131,"publisher":132,"offers":134},"SoftwareApplication","UNIO24 Tickets","BusinessApplication","IT Service Management Software","Web, iOS, Android","https://unio24.com/product/tickets",{"@id":133},"https://unio24.com/#organization",{"@type":135,"price":136,"priceCurrency":137,"description":138},"Offer",0,"USD","Free for up to 50 assets",{"@type":140,"itemListElement":141},"BreadcrumbList",[142,147,150],{"@type":143,"position":144,"name":145,"item":146},"ListItem",1,"Home","https://unio24.com/",{"@type":143,"position":117,"name":148,"item":149},"Product","https://unio24.com/product",{"@type":143,"position":151,"name":152,"item":131},3,"Tickets",true,"/product/tickets",{"title":6,"description":119},{"loc":154,"lastmod":157,"changefreq":158,"priority":159},"2026-04-28","monthly",0.8,"product/tickets","47Xk8psqYeq5IFg6_tlKif8eXco_oweKWSwZeyupWXM",1784526831310]